Refund policy

Full refund

• You cancel before we start distributing. No questions, no fee.
• We miss a guaranteed placement named in your package, such as USA Today.
• We charged you twice, or billed a monthly plan after you cancelled in time.
• We decline your release after payment because it does not fit our rules.

Partial refund

If a guaranteed element is missed but the wider distribution ran, we refund the value of the missing element and keep the rest. Same idea on a monthly plan: unused releases in the current cycle are credited or refunded, delivered ones are not.

No refund

• The release was distributed as agreed but you are unhappy with the response.
• A publisher edited, archived or removed a page after publication.
• The copy contained an error you approved before we sent it.
• You bought the wrong package but the release has already gone out.

How to ask

Send a note through the contact form with your order reference. We answer within one business day and pay approved refunds back to the original card within five to ten business days. The wider commercial terms sit in our terms of sale.

A suggestion

If you are unsure whether distribution suits your news at all, run our free submission first. It costs nothing, so there is nothing to refund.